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Can't login

#1
Source: emailFrom: sarah1@acme.comReceived: 3/1/2026, 8:49:36 PM
MFA says 'Invalid code' since this morning.
Thanks,
Sarah

AI Triage

Category
Login/Auth
Severity
P2
Route
Support L1
Confidence
85%
Needs Review
Yes
Latency
4849ms
Model
deepseek-chat
Prompt Version
triage-v1
0
Summary
  • User reports MFA code validation failure preventing login
  • Issue started this morning
  • User is blocked from accessing account
Missing Info
  • User's account identifier (email/username)
  • MFA method used (app, SMS, etc.)
  • Any recent changes to MFA setup
  • Number of login attempts made
  • Error logs or screenshots if available

Review Recorded

Action
accepted
Category
Login/Auth
Severity
P2
Route
Support L1
Reviewer
reviewer@fortivault.ai