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Integration stopped syncing

#4
Source: emailFrom: tom4@umbrella.co.ukReceived: 3/1/2026, 8:52:36 PM
Zendesk integration stopped. Seeing 401s.
Tom

AI Triage

Category
Integration
Severity
P2
Route
Support L2
Confidence
85%
Needs Review
Yes
Latency
3754ms
Model
deepseek-chat
Prompt Version
triage-v1
0
Summary
  • Zendesk integration has stopped syncing
  • Receiving 401 error responses
Missing Info
  • When the issue started
  • Recent changes to Zendesk credentials or configuration
  • Whether other integrations are affected
  • Error logs or specific timestamps

Review Recorded

Action
accepted
Category
Integration
Severity
P3
Route
Engineering
Reviewer
a.patel@fortivault.ai